City Sound Secondary Glazing is not just another glazing company; we are a name that carries weight, trust, and decades of consistent excellence. In an industry that is often plagued by unreliability, inconsistent workmanship, and fleeting operators, Citysound has become a beacon of integrity, craftsmanship, and long-standing relationships. Our unique position as a family-run business has been key to our success, and our reputation is what truly sets us apart. Many valuable lessons have been learnt over the past 56 years, and we do not like making the same mistakes twice.
A Family Business Rooted in Trust and Experience
Citysound was founded with a single goal: to deliver high-quality secondary glazing solutions while providing a customer experience defined by honesty, reliability, and genuine care. As a family business, we have always believed in the power of relationships, both within our team and with our clients. This ethos has allowed us to build a company culture that values accountability, pride in work, and personal responsibility.
Unlike many companies in the glazing sector that come and go, Citysound has stood the test of time. Our roots as a family-run business provide us with a foundation of stability and authenticity. Every member of our team, whether part of the founding family or trained by those who are, understands that our reputation is our most valuable asset. That mindset influences everything we do, from first contact to the final installation.
Our Reputation: A Testament to Excellence
In any industry, reputation is earned—not bought. And in the secondary glazing world, where customers often encounter substandard service, misleading pricing, or disappearing contractors, our unwavering reliability is rare. Our clients know they can count on us for honest advice, competitive pricing without hidden fees, and superior workmanship.
Many of our projects come through word-of-mouth referrals, repeat customers, and long-term professional relationships with architects, contractors, and building managers. That level of trust doesn’t happen overnight—it is the result of consistently exceeding expectations over many years and nurturing relationships, going above and beyond.
Citysound’s reputation is built not just on the quality of our secondary glazing products but also on our consistent delivery of service. We take the time to understand the individual needs of our clients, whether they are homeowners dealing with urban noise, listed property owners requiring discreet glazing solutions, or commercial managers seeking to improve energy efficiency.
A Stronghold in the Market
Citysound has secured a solid place in the secondary glazing market by offering something that is increasingly rare: reliability, professionalism, and a high level of technical expertise. Our deep understanding of the complexities of secondary glazing allows us to offer tailored solutions that enhance comfort, preserve architectural integrity, and increase energy efficiency.
We work on a wide range of properties—from modern flats to historic, period properties—and every project is approached with the same dedication to precision and care. Our attention to detail ensures that the finished product not only performs exceptionally well but looks great too.
This stronghold is the result of years of hard work and a commitment to doing things the right way. We haven’t chased shortcuts or compromised on quality to compete on price. Instead, we’ve focused on offering long-term value, knowing that real quality always wins out in the end.
The Benefits of Working with a Solid Family Business
There’s a comfort that comes with working with a family-run business. You know that the people you’re dealing with genuinely care about the outcome. At Citysound, there is no impersonal service. When you call us, you speak to someone who understands the work, cares about your project, and is directly invested in the result.
As a family business, our name is on the line with every installation we complete. That personal connection creates a powerful incentive to deliver excellence, maintain transparency, and build lasting relationships. We don’t treat customers like transactions.
Another advantage is continuity. Many of our staff have been with us for years, and some are family members who’ve grown up in the business. That consistency means you’re not dealing with high staff turnover or inexperienced contractors. Instead, you’re getting seasoned professionals who know the ins and outs of secondary glazing and who take pride in every detail.
Overcoming Industry Challenges
The glazing industry, while essential, has developed a reputation over the years for being fragmented, inconsistent, and at times, unreliable. From contractors who disappear mid-project to poor workmanship and lack of aftercare, customers often approach the process with caution—and rightly so.
Citysound recognised these challenges early on and made a conscious decision to be different. We’ve built our business on transparency, reliability, and follow-through. We keep our promises, show up on time, and deliver results that meet or exceed expectations. Our work is guaranteed, and our clients know that we’re always just a phone call away—even after the project is complete.
We’ve also invested heavily in training and retaining a skilled workforce, ensuring that our installations are always carried out to the highest standard. Where other companies may cut corners to save time or costs, Citysound remains committed to quality and longevity.
In short, we’ve set a new standard in an industry that sorely needs it.
A Legacy of Quality and Innovation
Citysound continues to evolve with the times, incorporating new materials, technologies, and design methods to stay ahead of industry trends. But while we embrace innovation, we never compromise on our core values. Whether we’re fitting secondary glazing into a 200-year-old townhouse or a modern apartment block, our approach is the same: combine technical excellence with genuine customer care.
Our legacy is not just in the buildings we’ve improved but in the trust we’ve earned and the standards we’ve helped set. We believe the best businesses are those built on real relationships, expert knowledge, and consistent performance—and that’s what Citysound delivers every time.
Conclusion: The Citysound Difference
Citysound Secondary Glazing is more than just a service provider—we are a partner in enhancing your property, preserving your comfort, and increasing the value of your space. Our reputation, carefully built over years of dedicated work, is a testament to the quality we deliver and the values we uphold.
In an industry that can feel uncertain, Citysound offers peace of mind. As a trusted family business with a firm foothold in the market, we bring not only experience and skill, but a level of care and personal investment that is hard to find elsewhere. Choosing Citysound means choosing quality, reliability, and a company that stands firmly behind its name.
That’s the Citysound difference. And it’s one you can count on.